❓ Help Center

How Can We Help You?

Find answers to common questions, troubleshooting guides, and support resources.

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Email Support

support@nexoracapital.com

Response within 24 hours

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Live Chat

24/7 Customer Support

Instant response

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Phone Support

+62 812 3456 7890

Mon-Fri, 9AM-6PM

Frequently Asked Questions

How do I create an account?

Click the "Register" button on our homepage, fill in your personal information, verify your email, and complete the KYC verification process. Once approved, you can start trading immediately.

What is the minimum deposit?

The minimum deposit is Rp 2,700,000 (approximately $200). This gives you access to both Fix Rate and Floating Rate accounts with a 100% instant bonus.

How do I withdraw my funds?

Go to your dashboard, click "Withdraw", enter the amount, select your withdrawal method (bank transfer or crypto), and submit the request. Withdrawals are processed within 24-48 hours.

Is my money safe?

Yes, we use bank-level security measures including 256-bit SSL encryption, two-factor authentication, and cold storage for funds. All client funds are kept in segregated accounts.

How does the referral program work?

Share your unique referral link with friends. When they sign up and deposit, you earn lifetime commissions up to 5 levels deep. Commissions are paid directly to your trading account.