❓ FAQ

Frequently Asked Questions

Find answers to the most common questions about our platform.

Account & Registration

How do I create an account?

Click the "Register" button on our homepage, fill in your full name, email, and password. You'll receive a verification email to activate your account. Once verified, complete your KYC to start trading.

Is KYC verification required?

Yes, KYC verification is required for all users to comply with anti-money laundering regulations. You'll need to submit a government ID and proof of address. Verification typically takes 24-48 hours.

Can I have multiple accounts?

No, each user is allowed only one account. Multiple accounts will be flagged and terminated. Contact support if you need assistance with your existing account.

Trading

How does the dual account system work?

You deposit into Fix Rate account (fixed exchange rate), then transfer $10 per transaction to Floating Rate account (real exchange rate) for active trading. This maximizes margin resilience while trading on raw market conditions.

What is the minimum deposit?

The minimum deposit is Rp 2,700,000 (approximately $200). This gives you access to both Fix Rate and Floating Rate accounts with a 100% instant bonus.

Do I need trading experience?

Not at all! Our platform is fully automated. The EA bot handles all trading decisions. Just activate and watch your profits grow. We also provide educational resources for beginners.

What assets can I trade?

You can trade Forex (major, minor, exotic pairs), Cryptocurrencies (BTC, ETH, etc.), Commodities (Gold, Silver, Oil), and Indices (S&P500, NASDAQ, etc.).

Deposits & Withdrawals

How do I deposit funds?

Log in to your dashboard, click "Deposit", choose your payment method (bank transfer, crypto, e-wallet), enter the amount, and follow the instructions. Deposits are processed instantly for crypto and within 1 hour for bank transfers.

How long do withdrawals take?

Withdrawals are processed within 24-48 hours. Minimum withdrawal is Rp 50,000. Funds are sent to your registered bank account or crypto wallet.

Are there any fees?

No hidden fees. Deposit fees vary by payment method. Withdrawal fees are minimal (covers network/gas fees). All fees are clearly displayed before you confirm any transaction.

Referral Program

How does the referral program work?

Share your unique referral link with friends. When they sign up and deposit, you earn lifetime commissions up to 5 levels deep. Commissions are paid directly to your trading account monthly.

How much can I earn?

Commissions: Level 1 (Rp 35,000), Level 2 (Rp 20,000), Level 3 (Rp 10,000), Level 4 (Rp 7,500), Level 5 (Rp 7,500) per active referral monthly. There's no limit to how much you can earn!

When are referral commissions paid?

Referral commissions are calculated monthly and paid directly to your trading account on the 1st of each month for the previous month's activity.

Security

Is my money safe?

Yes, we use bank-level security including 256-bit SSL encryption, two-factor authentication, and cold storage for funds. All client funds are kept in segregated accounts.

How do I enable 2FA?

Go to Settings > Security > Two-Factor Authentication. Scan the QR code with Google Authenticator or Authy, then enter the 6-digit code to activate.